Quintana Roo, Mexico, March 21st, 2020.- After making a profound assessment of the sensitive situation we are experiencing worldwide, Grupo Xcaret has decided to temporarily suspend our parks and tours operation as of Monday, March 23. Regarding the Hotel Xcaret México we will serve the guests already hosted and taking the recommended hygiene measures, however, reservations of guests entering between Monday, March 23rd and Sunday, April 5th will be suspended. Parks, tours and the Hotel Xcaret México will reopen their doors and reservations as of Monday, April 6th. All this in accordance with the standards and recommendations of the World Health Organization and the local authorities in order to support the fight against the propagation of the COVID-19 and to safeguard the integrity, health and safety of our collaborators, visitors, guests and associates.
We are living inconceivable challenging times, in which union and collaborative work will be the path to overcome this crisis affecting everyone around the world. We must make responsible and brave decisions that guarantee both, well-being and health for everyone, as well as the preservation of direct employments we generate.
At Grupo Xcaret we have taken the necessary measures to keep our workforce, since our commitment reaches out almost 13,000 families. We have talked to all our collaborators explaining the different scenarios to give them certainty and clarity on the actions to follow. In these times, we must decrease uncertainty so that people can focus on taking care of themselves. We deeply appreciate the response and commitment we have received from all and each of our collaborators.
In Grupo Xcaret, as well as in Quintana Roo and México, we have been through countless situations that have tested our solidarity, inventiveness, commitment and resilience. We are a great nation and we are certain that we will come forward. United we can safeguard our integrity and reactivate the economies when the situation becomes controlled.
We are located in places blessed by Mother Nature. We hope to welcome our visitors, guests and partners again soon, wearing the green of the jungle and the blue of the Caribbean, dressed in tradition and cultural heritage, with arms wide open and a new spirit., always prepared to make the planet happier by spreading our great love for Mexico.
With an open heart and our deep gratitude, Familia Xcaret
