Grupo Experiencias Xcaret won the Viator 2017 Top Rated Award, which recognizes it as a leading provider of the world’s most important tours, activities and attractions booking platform. It confirms Grupo Experiencias Xcaret as part of a select group of companies that receive this award, thanks to the ratings that clients of Viator and TripAdvisor, the largest tour and activity website in the world, assign to their products.
Commenting on this recognition, Executive Director of Operations Elizabeth Lugo Monjarrás stated that “the 2017 Viator Top Rated Award is important to the organization as it supports ongoing efforts to achieve excellence in each visitor’s experience.”
She assured that since its creation more than 25 years ago, Grupo Experiencias Xcaret has privileged the voice of the customer as the most important element of its quality standards. “We have developed a system of evaluation and analysis of the satisfaction of our visitors, in order to permanently focus on processes of continuous improvement, seeking excellence in all the services we offer.”
Viator is an online travel agency that strives to organize tours and special experiences for its travelers, from traditional travel to unique experiences in life. TripAdvisor brand sites are available in 49 markets and are home to the world’s largest travel community, which has 390 million unique monthly average users.
Experiencias Xcaret is an organization dedicated to sustainable tourist recreation since 1990. It is a Mexican company specializing in offering unique and unforgettable experiences to its visitors, exceeding expectations through products and quality services. The company operates the most emblematic parks of Cancun and the Riviera Maya, Xcaret, Xel-Há, Xplor, Xplor Fuego, Xenses, and Xoximilco Cancún, as well as the Xenotes Tour and tours to the archaeological zones of the Yucatan Peninsula through the Xichén brand.
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Communication and Public Relations Manager
Grupo Experiencias Xcaret